I moved into my new house three weeks ago. It came with a sofa. Not a welcome gift. A hostage situation. The sofa lived on the top floor. A beige, British-made monstrosity that had clearly been assembled inside the room by someone who never intended for it to leave. It was wider than the staircase, taller than the doorframe, and had the structural integrity of a Cold War bunker. I called the letting agent. Lettings agent called Nigel. Day One: The Assessment Nigel arrived thr

You know her. You might be her. She's the one who picks up the slack before anyone notices there was slack. She doesn't flag it. She doesn't CC leadership. She just handles it. And because she handles it, the system learns something dangerous: give it to her. She won't drop it. So they do. More projects. More ownership. More "can you just..." requests that aren't requests at all. They're assumptions. And she absorbs them, because saying no feels worse than being buried. This

My Trust Index is 7.4 this morning. I check it the way my mother used to check the weather - first thing, before coffee, before I've even spoken to anyone. It was 7.3 yesterday, so something bumped it overnight. Maybe the wellness module logged my eight hours of sleep. Maybe it's because I watched the approved documentary on renewable infrastructure last night instead of switching to one of the greylisted channels. I don't know exactly how the algorithm works. Nobody does. Th